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A fervent believer in the promise of human powered growth, Russ leads CMG in partnering with companies to help them become aligned, agile, customer-driven enterprises that unleash the potential of their organizations with sustainable improvements in focus, teams, culture, and process our clients.
Mark leads CMG in partnering with Telecom companies to help them increase customers and accelerate revenue. His 25+ years of experience in growth, strategy and execution includes B2C and B2B multi-channel acquisition programs, customer experiences that surprise and delight, pricing that optimizes customer value, and innovative product development.
In this conversation, CMG's Kim Scribner and Gary Lancina break down how change really works inside organizations. From identifying where change hits first to uncovering unseen “fault lines” that can derail momentum, they explore why listening, modeling behavior, and building muscle memory for change are critical leadership practices. Whether you're leading transformation or responding to it, this is a must-watch for navigating the real impact of organizational change.
