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A fervent believer in the promise of human powered growth, Russ leads CMG in partnering with companies to help them become aligned, agile, customer-driven enterprises that unleash the potential of their organizations with sustainable improvements in focus, teams, culture, and process our clients.
Mark leads CMG in partnering with Telecom companies to help them increase customers and accelerate revenue. His 25+ years of experience in growth, strategy and execution includes B2C and B2B multi-channel acquisition programs, customer experiences that surprise and delight, pricing that optimizes customer value, and innovative product development.
In this episode, Gary and Kim explore the signals leaders often overlook, from shifts in the data to subtle human behaviors to the power of silence inside an organization. They unpack how noise, routine, and overconfidence can cloud judgment and why humility, curiosity, and diverse perspectives are essential for strong signal detection. Through stories from disaster recovery, corporate disruptions, and moments when opportunity was hiding in plain sight, they offer practical steps leaders can use to prepare for the unexpected, sharpen awareness, and build a team that can respond with clarity and confidence.
