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A fervent believer in the promise of human powered growth, Russ leads CMG in partnering with companies to help them become aligned, agile, customer-driven enterprises that unleash the potential of their organizations with sustainable improvements in focus, teams, culture, and process our clients.
Mark leads CMG in partnering with Telecom companies to help them increase customers and accelerate revenue. His 25+ years of experience in growth, strategy and execution includes B2C and B2B multi-channel acquisition programs, customer experiences that surprise and delight, pricing that optimizes customer value, and innovative product development.
In this episode of The Fault Line, Gary Lancina and Kim Scribner explore the tension between efficiency and resilience inside modern organizations. They unpack how lean operating models, private equity pressures, and capacity constraints can quietly introduce risk, and why resiliency requires intentional investment in people, clarity, and cross-functional trust. The conversation examines how leaders can balance financial discipline with long-term viability, avoid brittleness, and build organizations that can adapt when the unexpected inevitably arrives.
