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January 27, 2026

The Fault Line: Episode 9 - Live from CMG’s Headquarters

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A special Fault Line episode recorded in Durham with the CMG team, exploring the moments that bring clarity, confidence, and real progress to client work.
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January 27, 2026

Russ Lange

Partner

A fervent believer in the promise of human powered growth, Russ leads CMG in partnering with companies to help them become aligned, agile, customer-driven enterprises that unleash the potential of their organizations with sustainable improvements in focus, teams, culture, and process our clients.

About The Author

Mark Chinn

Partner

Mark leads CMG in partnering with Telecom companies to help them increase customers and accelerate revenue. His 25+ years of experience in growth, strategy and execution includes B2C and B2B multi-channel acquisition programs, customer experiences that surprise and delight, pricing that optimizes customer value, and innovative product development.

In this special episode of The Fault Line, the CMG Consulting team comes together in person at our Durham headquarters for a conversation about the moments that matter in client work.

We asked team members across roles and tenures to share what brings them joy in delivery and to reflect on times they had to show up when it counted. What emerged was not a set of heroic stories, but something more honest…how teams build trust, bring clarity to complex problems, and help organizations move forward with confidence.

This episode offers a behind the scenes look at the people, perspectives, and culture that shape how CMG works.