Our client’s customer base was impacted by the massive disruption of the retail industry caused by the Covid-19 pandemic. The time was right to launch an online marketplace platform the client had been developing over the past year. This Platform as a Service (PaaS) was designed to bring best-in-class partners together to offer the target audiences a common technology infrastructure that will seamlessly connect a broad range of financial and industry-related products, and position our client as the industry leader.
Our work with the client encompassed two major initiatives:
To craft the Communications Strategy we interviewed key stakeholders, leveraged primary research, conducted deep-dives into the product roadmap and assessed existing communication plans. We developed prospect personas, customer journeys and messaging matrices by channel.
The Go-to-Market plan required we identify optimal means for reaching a tech-adverse audience in a remote working environment. The plan employs both analogue and digital tactics, a marquee launch event, and a robust nurture campaign to convert interest into transaction. Of equal importance, the plan identifies the KPIs that will be tracked in order to provide metrics against which to measure improvement over time.
The plan is currently being activated with a cross-organization effort. CMG is serving as the launch manager, driving activity across a dozen work-streams, including several key outside partners.